Member Service Lead

Under the supervision of the Customer Service Director, the Member Service Lead is to deliver excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility. This position is responsible for schedules, and fill in when needed.

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Resolve member problems within policy guidelines.
• Ensure cash, checks and credit card transactions are performed in accordance with established. accounting procedures and enforces cash controls for accurate reporting and protection of funds.
• Identify problem areas affecting the Member Services area and bring them to the attention of the Membership Director.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Responsible for staff scheduling.
• Handle Y-Assist Applications
• Review any regular or expected data entry.
• Regularly monitors and orders office supplies.
• Directly supervises shift employees in the member services department. Assist in supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities includes scheduling, monitoring coverage, and training employees; planning, assigning, and directing work, addressing complaints and resolving problems.
• Meets regularly with the Membership Director, and other branch leads.
• Applies all YMCA procedures and policies for branch.
• Process EOD’s in a timely manner.
• All other duties as assigned by your supervisor.

• High School graduate or equivalent
• 2 Years’ experience in customer service, or related field.
• Demonstrating strong organizational, clerical math skills.
• 1 year of college or equivalent.
• Current certification in Community CPR and Basic First Aid.
• Worked as a Member Service II.

• Competitive compensation
• Comprehensive health benefits - Medical, Dental, Vision for full-time employees - 60% YMCA covered medical benefits for full-time employees and their families
• Retirement benefits – 10% employer contribution after completion of eligibility requirements
• Employee Assistance Program for all employees that is available to help employees overcome emotional, family, or other personal problems; offers guidance on financial and legal issues; improves health and wellness, and much more. 
• CPR/First Aid Certification provided by YMCA
• Use of YMCA of Superior California Fitness facilities, camps, and rental facilities
• Paid time off benefits for part-time and full-time employees upon completion of eligibility requirements
• Training and staff development for all employees